Shipping information

Delivery time varies on the destination:

Spain – Delivery time: 1-3 business  days

Peninsula – FREE

Note: If you are unsure if we deliver to your country, please contact us at info@misbalinesas.com

Duties & Taxes

If delivery is outside of the EU the corresponding import duties and taxes will be applied by your country´s customs clearance. This will always be payable by the customer at the moment of product delivery. We are unable to calculate this amount in advance as  this depends on the individual countries’ legislations.

Order Processing

International orders will be packed and ready to ship within 1-2 business days of order placement. Business days are Monday to Friday, excluding holidays. International orders are subject to customs clearance, which may cause delays beyond provided delivery estimates. If you are unsure if we deliver to your country, please contact us at info@misbalinesas.com

Exchange Rates

Orders are paid in EUR and the exchange rate will be calculated at time of purchase by the customer’s credit card processor. We are unable to offer adjustments for exchange rate changes. The exchange rate and international credit card fees will be dependent on the credit card that the customer is using.

Returns & Exchanges

If you are not totally satisfied with your purchase, we will make every effort to make things right. Simply return the product/s within 20 days of the original purchase date, and we will provide a full refund of the purchase price or happily exchange the goods for product/s of equal value.

Returns to Mis Balinesas

You may return product/s within 20 days of the original purchase date to receive a full merchandise refund via your original form of payment. Merchandise must be returned and received unused, in its original packaging, with the original shipping invoice.  Contact us  at info@misbalinesas.com  and we will send you the instructions to proceed with the return. Please allow 7-14 days to process your return and credit your original form of payment.

(Please note: If you received the item as a gift, a refund will be credited to the card that was used to make the purchase.)

How to Ship Your Return or Exchange

Use your preferred shipping carrier (for peace of mind, we recommend registered air mail or a secure service such as FedEx, DHL etc) to send the products to:

MIS BALINESAS
7 NEWTON ROAD, 10-01
307945 SINGAPORE